Valcenra terms of service
Valcenra, LLC · 7228 Wadebridge Drive, Canton, MI 48187, United States
Last updated: 28 September 2026
1. What this agreement is
These terms are between Valcenra, LLC and the organisation that subscribes ("you"). By subscribing, or by using Valcenra, you accept them.
2. What Valcenra does, and what it does not
Valcenra analyses financial records you supply, explains the movement in them, and states plainly what the records do not support.
It is not an audit, a review, or any assurance engagement. It expresses no opinion. It is not a statutory or tax filing, and it is not accounting, legal or tax advice. Every report it publishes says so on its face.
You remain responsible for your records, for the accounting judgements behind them, and for anything you file or publish based on what Valcenra shows you. Valcenra does not post journals, move money, or approve anything.
Where Valcenra refuses to explain an amount, that refusal is the product working as intended, not a defect.
3. Your account
You choose your own password from a one-time link; nobody at Valcenra ever sets or learns it. You are responsible for who you grant access to, and for telling us promptly if an account may be compromised.
Access granted to people outside your organisation — an auditor, a consultant — is yours to grant, limited to the areas you name, and always has an end date.
4. Plans, prices and payment
Current plans and prices are published at valcenra.com/pricing:
| Plan | Platform fee | Entities | Practitioners included |
|---|---|---|---|
| Starter | $249/month | 1 | 3 |
| Professional | $749/month | 10 | 10 |
| Enterprise | $99 per practitioner, minimum 10 | unlimited | per seat |
Additional practitioner seats are $89/month and reviewer seats $39/month. Reader and auditor access is free on every plan, at any number. Annual payment is 18% below the monthly rate.
- Fees are charged in advance, in US dollars.
- Taxes are added where we are required to collect them.
- AI usage: each plan includes a monthly allowance of AI units. Use beyond the allowance is charged at the published rate for your plan. Your usage is visible in the product before it is invoiced, and you are never charged for usage you cannot see.
- There is no implementation or onboarding fee. Work delivered by consultants we contract is separate and priced separately (section 6).
- Failed payments: we retry and email you. If payment is not resolved we suspend access rather than delete anything.
Price changes apply from your next renewal, never mid-term, with at least 30 days' notice by email. If you do not accept a change you may cancel before it takes effect, and your access continues to the end of the period you have paid for.
5. Renewal, cancelling and changing plan
Automatic renewal. A paid subscription renews automatically at the end of each term (every month, every year or every two years, as you chose) and the payment method on file is charged until you cancel. The renewal date is shown on the Billing page.
You can cancel at any time, from inside the product. Cancellation takes effect at the end of the period you have paid for. We do not require you to email anyone or take a call to leave.
- Changing plan: a move to a larger plan takes effect as soon as the payment clears, and the unused time on the plan you leave is credited to your account balance. A move to a smaller plan is made by cancelling and choosing the smaller plan when the paid period ends.
- Annual plans cancelled mid-term run to the end of the term. Subscriptions: cancel anytime; access continues to the end of the paid period; no refunds or credits, except where the law of your country requires otherwise.
- Your data on the way out: you may export everything, including the evidence and replay bundle, at any time, at no charge.
6. Implementation work
You may implement Valcenra yourself, at no additional charge, using the in-product guide.
If we do it, Valcenra contracts the consultants and you contract with us — not with them. Those engagements are agreed separately in writing.
- You are billed only for hours somebody at Valcenra has approved.
- Every line names the day, the hours and what was done, so you can check it rather than trust it.
- A consultant's access to your data is granted by you, limited to named areas, and always ends on a date.
- AI used by the consultant during the work is ours to pay for, not yours.
7. What we will and will not do with your data
Your records remain yours. We process them to provide the service, on your instructions, as set out in our privacy policy.
We do not sell your data, and we do not use your financial records to train AI models.
If you connect a bank account we hold an encrypted token from our banking data provider. We never hold your banking username or password. You can disconnect at any time, and we close the connection with the provider rather than merely hiding it from you.
8. Availability, and what we promise
We aim to keep Valcenra available and will tell you about planned maintenance in advance where we can.
We do not offer a contractual uptime guarantee on published plans. We would rather say that plainly than publish a number we have not built the redundancy to honour. Enterprise agreements may include a service level commitment, agreed in writing.
If we suffer a security breach affecting your data we will tell you without undue delay and within 72 hours of becoming aware.
9. Keeping and deleting your data
- While you subscribe: your records stay until you delete them.
- After cancellation: 30 days, then deletion from the live database. Backups roll off within a further 30 days.
- Audit trail and published reports are kept for seven years, because they exist to answer what was reported and when.
10. Acceptable use
Do not use Valcenra to break the law, to process data you have no right to process, to attack or overload the service, or to attempt to reach another customer's data. Do not resell access without a written agreement with us.
We may suspend an account doing one of these things, and we will tell you why.
11. Liability
Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot be limited by law.
Subject to that: our total liability in any 12-month period is limited to what you paid us in that period. Neither of us is liable for indirect or consequential loss, or for loss of profit, revenue or anticipated savings.
You are responsible for what you file, publish or decide. Valcenra shows you what your records support and refuses what they do not; it does not replace the judgement of the people accountable for the numbers.
12. Changes to these terms
For material changes we give at least 30 days' notice by email to the account owner, and they apply from your next renewal. If you do not accept them you may cancel before they take effect, and your access continues to the end of the period you have paid for.
13. Law and disputes
These terms are governed by the laws of the State of Michigan, United States, and the courts there have jurisdiction — except where the law of your own country gives you rights that cannot be overridden, which are unaffected.
14. Contact
Valcenra, LLC, 7228 Wadebridge Drive, Canton, MI 48187, United States.